Century Link’s Outage | Still Impacting Customers, 911 Centers

UPDATED – 12/28/2018 @ 0750 (7:50am) Hours PST

Nationwide | CenturyLink headquartered in Monroe, Louisiana is still trying to resolve a nationwide outage that started on Thursday, December 27th just after 0900 hours PST.

Current States Impacted

The following as of this morning’s post is impacting 911 centers, commercial and residential customers in WA, OR, UT, CO, CA, TX, AZ, NV, IL, NM, MN, MI, NE, ID, OH, NC, IA, GA and IN.

According to several websites reporting on outages, they are stating the following for CenturyLink as customers reporting Internet outage (64% of customers), phone (19%) and total blackout (15%).  This was as of 1204  hours PST on Friday, December 28th.

About CenturyLink

CenturyLink is a service provider nationally that offers Internet (through PrismTV brand), TV (through DirectTV), phone and home security services to homes and business in 37 states.

The company purchased Embarq in 2009, Qwest in 2010 and Savvis in 2012.

Washington State Emergency Phone Numbers (when 911 is not working)

Chelan – Douglas Counties (Dispatch). 509-663-9911

Clallam County (Dispatch).  360-417-2259

Clark County 911.  This is for those in Clark County, Vancouver.  360-693-3111 or can text 911 or 311.

Coast Guard Sector – Puget Sound.  206-217-6001.

Enumclaw PD Dispatch.  360-825-3505.

Sammamish / Issaquah PD Dispatch.  425-888-3333.

Jefferson County Dispatch.  360-385-3831

King County Sheriff’s Office.  206-296-3311.  This is for those who are in the areas of the King County International Airport, KC Transit, Sound Transit,  Beaux Arts Village, Burien, Carnation, Kenmore, Maple Valley,  Muckleshoot Indian Tribe, Seatac, Newcastle, Sammamish, Shoreline, Skykomish and Woodinville.

Kitsap County Sheriff Dispatch.  360-308-5400.

Kittitas County Dispatch.  509-925-8534.

Mason County Dispatch.  360-426-4441.

Pierce Co 911.  253-798-4721.

Pierce Co Fire & EMS.  253-588-5217.

Puyallup Police.  253-798-4722.

Redmond Police Dispatch.  253-798-4722.

Renton Fire.  425-430-7000 staffing line. ** Currently, reporting as not impacted by outage. **

Seattle 911 Center (Police).  206-583-2111 or 206-625-5011. Text 911.

Seattle Fire.  206-583-2111.

SNOCOM. 425-407-3911. Snohomish County.

WSP.  Snohomish, Skagit, Island Counties.  360-654-1204.  Whatcom County.  360-676-6911.   Yakima County.  509-457-0207.  Benton, Franklin and Walla Walla.  509-628-0333.

Social Media

We will be digging deeper into this story and update as more information is received.  Please check our Twitter page @nwfireblog for phone numbers.  You can also check on twitter’s incident hashtags #911Outage and #911Outage2018 for non-emergency phone  numbers for emergencies.

Emergency is defined as a FIRE/EMS event which is LIFE-THREATENING/PROPERTY THREATENED (i.e. heart pain, gunshot, short of breath, allergic reactions, fire, etc.) or for POLICE event that is LIFE/PROPERTY SAFETY issue (i.e. crime in progress, shooting, stolen vehicle, personal safety, etc.).

Thank you for reading our post. We appreciate you being here with us and remember to check out the Dispatch and Communications Center phone numbers to call for emergencies.

(c) 2018 NW Fire Blog