CenturyLink Outage | 9-1-1 Centers Back Up, Continues For Others

UPDATED – 12/31/2018 – 2350 PST

Nationwide | A nationwide phone and internet outage interrupted mostly 911 call centers, several medical facilities, a Department of Corrections jail, ATM machines and the list goes on occurred on Thursday, December 27th and well into a few days thereafter.

911 Centers Up, Outages Continue for Others

It is said that most or all of the 911 call centers are fully operational again but some residential customers are reporting outages on New Year’s Eve as of 2206 PST.  Some of these customers are said to be in New Mexico, Ohio, Boise (ID), Peoria & Scottsdale (AZ).

Some customers are venting their frustrations on Social Media with the internet/phone/security giant telling them that there are no outages and there must be a phone with their home.

States That Were Impacted

The following as of this morning’s post is impacting 911 centers, commercial and residential customers in WA, OR, UT, CO, CA, TX, AZ, NV, IL, NM, MN, MI, NE, ID, OH, NC, IA, GA and IN.

Preliminary reports state that there was a problem with their Colorado site sending out bad packet information that caused the internet and phone lines to go down.

The FCC is currently investigating.

Washington State Emergency Phone Numbers 

Some of you may run into a busy signal or find that it is difficult to get through 911. If this is the case, here are some local phone numbers to call.  As far as we have been told, there are no current outages impacting any 9-1-1 centers.

Chelan – Douglas Counties (Dispatch). 509-663-9911

Clallam County (Dispatch).  360-417-2259

Clark County 911.  This is for those in Clark County, Vancouver.  360-693-3111 or can text 911 or 311.

Coast Guard Sector – Puget Sound.  206-217-6001.

Enumclaw PD Dispatch.  360-825-3505.

Sammamish / Issaquah PD Dispatch.  425-888-3333.

Jefferson County Dispatch.  360-385-3831

King County Sheriff’s Office.  206-296-3311.  This is for those who are in the areas of the King County International Airport, KC Transit, Sound Transit,  Beaux Arts Village, Burien, Carnation, Kenmore, Maple Valley,  Muckleshoot Indian Tribe, Seatac, Newcastle, Sammamish, Shoreline, Skykomish and Woodinville.

Kitsap County Sheriff Dispatch.  360-308-5400.

Kittitas County Dispatch.  509-925-8534.

Mason County Dispatch.  360-426-4441.

Pierce Co 911.  253-798-4721.

Pierce Co Fire & EMS.  253-588-5217.

Puyallup Police.  253-798-4722.

Redmond Police Dispatch.  253-798-4722.

Renton Fire.  425-430-7000 staffing line. ** Currently, reporting as not impacted by outage. **

Seattle 911 Center (Police).  206-583-2111 or 206-625-5011. Text 911.

Seattle Fire.  206-583-2111.

SNOCOM. 425-407-3911. Snohomish County.

WSP.  Snohomish, Skagit, Island Counties.  360-654-1204.  Whatcom County.  360-676-6911.   Yakima County.  509-457-0207.  Benton, Franklin and Walla Walla.  509-628-0333.

Social Media

We will continue to follow this developing story as more information is received.

Thank you for reading our post. 

(c) 2018 NW Fire Blog

Century Link’s Outage | Update 3

UPDATED – 12/28/2018 @ 1155 Hours PST

Nationwide | A nationwide phone and internet outage interrupted mostly 911 call centers, several medical facilities, a Department of Corrections jail, ATM machines and the list goes on.

Here are CenturyLink’s updates via this timeline:

December 28, 2018 – Friday

1152 PST :  While our network is experiencing service disruptions, where CenturyLink is the 911 service provider 911 calls are completing.

1014 PST:  We are aware of some 911 service disruptions affecting various areas through the United States. In case of an emergency, customers should use their wireless phones to call 911 or drive to their nearest fire station or emergency facility. Technicians are working to restore services.

0901 PST:  Restoring impacted services for our customers is very important to us. We are seeing good progress, but our service restoration work is not complete. Our teams are continuing their efforts to resolve these issues and we will continue to provide updates throughout the day.

0745 PST:  We are seeing good progress, but our service restoration work is not complete. Our teams are continuing their efforts to resolve these issues and we will continue to provide updates throughout the day.

0338 PST:  We discovered some additional technical problems as our service restoration efforts were underway. We continue to make good progress with our recovery efforts and we are working tirelessly until restoration is complete. We apologize for the disruption.

0123 PST:  We’re seeing positive progress with our service restoration efforts and our recovery plan is being accelerated as much as possible. We are working tirelessly around the clock until restoration is complete. We apologize for any inconvenience this disruption is causing our customers.

December 27, 2018 – Thursday

2033 PST (8:33pm):  CenturyLink engineers and technicians have identified a network element that was impacting customer services and are addressing the issue in order to fully restore services. We estimate that services will be fully restored within four hours. We apologize for any inconvenience this caused our customers.

1707 PST (5:07pm):  The CenturyLink network is still experiencing a disruption of services across multiple locations. CenturyLink engineers and technicians are working to address the issue.

1432 PST (2:32pm): The CenturyLink network is still experiencing a disruption affecting customer services. The CenturyLink technical teams will continue to work around the clock until services are restored.

1006 PST (10:06am):  Our network is experiencing a disruption affecting customer services. We understand some customers are currently unable to generate tickets through the CenturyLink help portal. We know how important these services are to our customers and we are working to restore services as quickly as possible.

December 24, 2018 – Merry Christmas from CenturyLink

Merry Christmas everyone:   Our CenturyLink Help team would like to wish you a very #HappyHolidays! We will be closed today, Tuesday, December 25th, and will be back tomorrow at 7 AM CT. While we’re out, our tech support team is available 24/7 at 1-800-788-3600.

Current States Impacted

The following as of this morning’s post is impacting 911 centers, commercial and residential customers in WA, OR, UT, CO, CA, TX, AZ, NV, IL, NM, MN, MI, NE, ID, OH, NC, IA, GA and IN.

According to several websites reporting on outages, they are stating the following for CenturyLink as customers reporting Internet outage (64% of customers), phone (19%) and total blackout (15%).  This was as of 1204  hours PST on Friday, December 28th.

About CenturyLink

CenturyLink is a service provider nationally that offers Internet (through PrismTV brand), TV (through DirectTV), phone and home security services to homes and business in 37 states.

The company purchased Embarq in 2009, Qwest in 2010 and Savvis in 2012.

Washington State Emergency Phone Numbers (when 911 is not working)

Chelan – Douglas Counties (Dispatch). 509-663-9911

Clallam County (Dispatch).  360-417-2259

Clark County 911.  This is for those in Clark County, Vancouver.  360-693-3111 or can text 911 or 311.

Coast Guard Sector – Puget Sound.  206-217-6001.

Enumclaw PD Dispatch.  360-825-3505.

Sammamish / Issaquah PD Dispatch.  425-888-3333.

Jefferson County Dispatch.  360-385-3831

King County Sheriff’s Office.  206-296-3311.  This is for those who are in the areas of the King County International Airport, KC Transit, Sound Transit,  Beaux Arts Village, Burien, Carnation, Kenmore, Maple Valley,  Muckleshoot Indian Tribe, Seatac, Newcastle, Sammamish, Shoreline, Skykomish and Woodinville.

Kitsap County Sheriff Dispatch.  360-308-5400.

Kittitas County Dispatch.  509-925-8534.

Mason County Dispatch.  360-426-4441.

Pierce Co 911.  253-798-4721.

Pierce Co Fire & EMS.  253-588-5217.

Puyallup Police.  253-798-4722.

Redmond Police Dispatch.  253-798-4722.

Renton Fire.  425-430-7000 staffing line. ** Currently, reporting as not impacted by outage. **

Seattle 911 Center (Police).  206-583-2111 or 206-625-5011. Text 911.

Seattle Fire.  206-583-2111.

SNOCOM. 425-407-3911. Snohomish County.

WSP.  Snohomish, Skagit, Island Counties.  360-654-1204.  Whatcom County.  360-676-6911.   Yakima County.  509-457-0207.  Benton, Franklin and Walla Walla.  509-628-0333.

Social Media

We will be digging deeper into this story and update as more information is received.  Please check our Twitter page @nwfireblog for phone numbers.  You can also check on twitter’s incident hashtags #911Outage and #911Outage2018 for non-emergency phone  numbers for emergencies.6-7500

Thank you for reading our post. We appreciate you being here with us and remember to check out the Dispatch and Communications Center phone numbers to call for emergencies.

(c) 2018 NW Fire Blog – updated 12/31/2018 2350 PST

Washington State Wildfires Burn | Fire Recap | 4

WASHINGTON, Statewide – Wildfires are continuing to burn in the State of Washington, but a day without many fires is a good day in the Fire Season.

Here is your daily Sit Rep for Wednesday, June 27, 2018.

CENTRAL WASHINGTON INTERAGENCY COMMUNICATIONS CENTER

1021 | Lower Bear Creek Fire | Lower Bear Creek Rd. 1 acre. Limited info.  Open incident.

NORTHEAST WASHINGTON INTERAGENCY COMM CENTER

1523 | Gibbs Spot Fire | Gibb Rd.  Spokane County.  Grass and brush.   .01 acre. AR 445 arrived o/s.  In patrol status.

1324 | Blanchard Fire | Nelson Rd. Spokane County. Grass and brush. 0.25 acre. AR 441 o/s.  In patrol status.

PACIFIC CASCADE DISPATCH

1337 | Chinook Fire | Pacific.  Grass, timber and brush. 0.3 acre. Coleman E-266, E-267, E-271. RATKIE (IC). Contained and controlled @ 1800 hours.

SOUTH PUGET SOUND DISPATCH

1300 | 394th Street Fire | Roy.  Pierce County. Slash. 1 acre. BURNS E-545, E801. COOPER (IC).  Resources o/s.

 

(c) 2018 NW Fire Blog – Updated @ 1930 hours PDT

 

 

Washington State Touched by Wildfires | Fire Recap | 3

WASHINGTON, Statewide – We are hoping to add Washington State wildfire Sit Reps on a daily basis.

Here is your recap for today’s activities up to the time this was posted.  Each section is broken down by Dispatch Centers on Wildcad.

CENTRAL WASHINGTON INTERAGENCY COMMUNICATIONS CENTER

Fire Alert:  A County-wide burn ban is going into effect Saturday, June 30, 2018 for the Kittitas area. – Kittitas Co. Fire District 1

1652 | Moose Fire | Unknown location. Grass, brush and slash. 0.01 acres. Dispatched 1652 hours.  E-644 (IC Behlings), SO-246 o/s.  Open incident.

1438 | Wenas Fire | Wenas, 1 mile west of Ellensburg Pass. Yakima County. Grass, brush, timber. 12.23 acres. Dispatched at 1438 hours. DNR dispatched 5 engines, 20-person Ahtanum crew and 2 helicopters.

As of 1537 hours, DNR reported the fire had reached a 100% containment. No official word on what the cause is.

Photo Credit | WA DNR

1318 | Clean Out Fire | Hwy 24, MP50. Grant County.  Grass, brush. 0.1 acre. Dispatched at 1318 hours. Contained and controlled at 1433 hours.

NORTHWEST REGION DNR

1302 | Stuart Island Fire | Stuart Island. San Juan County.  Grass and duff. IC Hartzell with San Juan Fire District #3 with 7 on-scene. 0.8 acres.  No update on status.

NORTHEAST WASHINGTON INTERAGENCY COMM CENTER

1513 | South Hatch | Hangman Road. Spokane County.  Grass, brush and light timber. 0.01 acres. AR 440 (IC) on-scene. Dispatched @ 1513 hours. Contained at 1545 hours. Controlled at 1600 hours.

1410 | Saddle Strike Fire | Calispel Peak. Stevens County.  Unknown fire fuels or acreage. Dispatched at 1410 hours.  Resources AR-29, AR-414, E-31, LOA (IC) on-scene @ 1706 hours. Open incident.

1344 | Elk Spot Fire | Elk Chattaroy.  Spokane County. Grass, brush, slash, reproduction and light timber.  0.01 acre.  AR 441 (IC) o/s.  In patrol status.

0853 | 275 Spot Fire | Jamieson Park.  Spokane County.  Grass fire fuel.  AR 445 (IC) o/s. Contained and controlled at 0950 hours.

0620 | Grande Heights Fire | Dead Medicine.  Stevens County.  Grass, brush and light timber. 0.2 acres. IC NC-41 arrived @ 1111 hours. In patrol status.

PACIFIC CASCADE DISPATCH CENTER

1423 | Daybreak Fire | Clark County.  Resources were cancelled.

SOUTH PUGET SOUND DISPATCH

1350 | Clark RD Fire | Yelm.  Thurston County. Grass and brush. 0.25 acres. In patrol status.

 

 

(c) 2018 NW Fire Blog – Updated @ 1920 hours PDT

 

 

Washington State Stung by Wildfires | Fire Recap | 2

WASHINGTON, Statewide – The State of Washington has been hit by several wildfires and here is your recap for the last 24-72 hours.

JUNE 25, 2018 – MONDAY

1649 | Ryderwood Fire | Lewis County. E278 and additional resources o/s. Open incident.

1610 | Stanley Marsh Fire | Diamond Lake.  Pen Oreille County.  AR 414 Arrival. Resources en route. 0.1 acre.

1608 | Carrier Canyon Strike  Fire | Currier Canyon.  Kittitas County.  CREW-33, SE-146,  SE-463,  SE-SEWELL.  Grass and brush. 0.1 acres.

1532 | Overlook Fire | Bangs Mountain Road. Ferry County.  H-340.  Resources on-scene at 1615 hours. 0.1 acre.

Image may contain: outdoor

Fire Personnel from Idaho on the Milepost 22 Fire near Vantage, Washington.

1530 | Carter Fire | Carter Mountain.  Okanogan County.  H-124 (IC). E-692, HI-124, SO-245.  Grass, brush, timber and duff.  0.1 acres. Contained/controlled at 1758 hours.

1422 | Ridge Road Fire | Umtanum Ridge. Yakima County. H-343, H-345, SE-426, SE-461, SE-468, SE-521, SE-JONES, SE-POLLACK. Grass, brush and timber. 3 acres.

1417 | Bunch Road Fire | Bunch Road.  Okanogan County. |  H-146 @ 1656 hours. In Patrol status.  0.1 acres.

1355 | East Prong Fire | East Prong.  Klickitat County.  Grass and brush.  Contained at 1442 hours. Controlled at 1545 hours.  0.3 acres.

1334 | Dartford Stump Fire | Dartford Drive.  Spokane County.  Stump fire fuel. Other fire agency. 0.01 acre.

1220 | Ridgetop Fire | Thomas Road.  Stevens County.  NC-347, NC-41 41-CREW, SE-163.  Resources on-scene 1329. 0.1 acres.

1205 | Fox Fire | Fox Road.  Chelan County.  Grass, brush and timber. 0.1 acres.

0857 | Whitestone Fire | Rat Ranch, Colville MT Tolman. E-112, E-117, E-121, E-123. 2 acres.

0826 | Creek Fire | Tumble Creek. Chelan County.  Grass and snags.  Contained at 1505 hours. 0.1 acre.

0817 | Sekani Spot Fire | Camp Sekani.  Spokane County.  Needles fire fuel.  Contained at 0845 hours. Controlled at 0900 hours.  0.1 acre.

0806 | Bangs Mountain North Fire | Bangs Mountain North.  Ferry County.  Resources on-scene at 1032 hours.  Grass, brush, reproduction, light timber. C101 arrived at 1126 hours. 0.1 acres.

0732 | Wilmont Bay Fire | Wilmont Bay, Colville/Mt Tolman area. 0.1 acre.

0727 | Hawk Strike Fire | O’toole Mountain.  Stevens County.  Resources on-scene at 0943 hours. Timber, logs and duff.   .1 acre.

0721 | Milepost 22 Fire | 11 miles east of Vantage. 100% contained on Sunday.  7,614 acres including several areas of the Ginkgo Petrified Forest. No structures lost. Type 3 team released on Sunday.

Image may contain: outdoor

One of the engines from Idaho patrolling the fire perimeter on Mile Post 22 Fire

0650 | Hill Top Loop Fire | Northport Flat Creek.  Stevens County.  NC 324 arrived. Unknown acreage. In patrol status.

0607 | River View Fire | Stevens and Ferry Counties. Grass, brush, timber and duff.  Contained at 0930 hours. Controlled at 1030 hours. 0.01 acres. In patrol status.

0606 | Boyd Strike Fire | Boyds.  Ferry County.  In Patrol status.

0233 | West Canal Fire | Twin Lakes. Okanogan County. Grass and brush.  .1 acre.

JUNE 24, 2018 – SUNDAY

2011 | Kidney Lake Fire | Kidney Lake Road. (Pacific Cascade) Slash, timber and reproduction. Turned back to landowner. Patrol status.

1803 | Joyce Access Fire | Joyce Access Road x Milepost 6, in Olympic Region area. 0.3 acres. Limited information.

1736 | 247th Fire | 36200 block of NE 247th Avenue, Yacolt.  IC Hubbard o/s with resources. Slash.

1637 | Strong Cutoff Fire | Orient. Stevens County. NC-341 arrived.  Brush, timber, light timber and duff. 0.2 acres. In patrol status.

1635 | Yeisley Fire | Sage Hill.  Adams County.  Grass and brush. 10 acres.  Limited info.

1632 | Seaview Fire | Pacific County.  Grass, brush and duff.  In Patrol status.

1433 | Bitteroot Fire | Brush, grass. 0.1 acres. Contained @ 2053 hours.

1342 | Frosty Meadows Fire | Colville/MT Tolman area. 0.1 acre. Contained at 1900 hours.

1144 | Joe Creek Fire | Aladdin Road. Stevens County. E-12 arrived. Grass and brush. 0.1 acres. Contained at 1937 hours.  Patrol status.

1043 | Shooting Range Fire | Hwy 225, Milepost 10. Benton County.  Grass and Brush. Duty Chief 121.  206 acres.  Duty Chief 121. Contained @ 1516 hours.

JUNE 23, 2018 – SATURDAY

1751 | Easterday Fire | South of Kennewick. Benton County.  State Mobe was approved on 6/22/2018. 100% contained. 1,000 acres total burned. Several minor burns and smoke inhalation on 6/22/2018 but no ALS or BLS transports needed.

1613 | Tillman Creek Fire | Tillman Creek. Kittitas County.  Brush and timber.  0.2 acres. IC Amezcua at 1010 hours.  Contained on 6/24/2018 @ 1010 hours.

1402 | Goosmus Fire | Little Goosmus. Ferry County.  Crews on-scene @ 1430 hours. HI-122 IC arrived. Grass, brush, timber and duff. 2.5 acres. Contained at 1523 hours.

1216 | Wishram Fire | Wishram. Klickittat County.  20 acres.  Limited information.

1036 | Matsen Top Fire | Matsen Creek.  Ferry County. DNR other agency. NC-326 arrived.  Slash.  0.05 acres. Contained at 1215 hours.  Controlled at 1353 hours.

 

 

(c) 2018 NW Fire Blog – Updated @ 2130 hours PDT

 

 

Washington State Struck by Wildfires | Fire Recap | 1

WASHINGTON, Statewide – The State of Washington has been hit by several wildfires and here is your recap for the last 24-72 hours.

JUNE 20, 2018 – WEDNESDAY

1258 | Nason Camp Fire | Nason Creek. Chelan County.  0.1 acre. Grass. Dispatched resources @ 1117 hours. Contained @ 1258 hours. Controlled at 1408 hours and out at 1409 hours.

1557 | Deep Miner Fire  | Bumping. Yakima County. 0.1 acre.  Timber, duff and slash. Dispatched E381 @ 1557 hours.  Unknown status.

1704 | Overlook Fire | Echo Vista. Grant County. 1 acre. Grass and brush. Dispatched at 1704 hours. Controlled at 1430  hours. Contained at 2100 hours.

1717 | Mile Post 22 Fire | Vantage Highway. Kittitas County. 7,280 acres. Grass and brush. Dispatched at 1717 hours Ahtanum 20 Crew, Crew-83, SE-140, SE-461, SE-Hoerner SE-Slyfiel. Unknown current status.

JUNE 21, 2018 – THURSDAY

1136 | Wildcat Ridge Fire | Wildcat Ridge. Yakima County.  0.25 acres. Grass, snags, logs and duff. Dispatched at 1136 hours. Unknown status.

1547 | Tommy Fire | Tommy  Creek.  Chelan County. 15 acres.  Timber, logs, snags and brush. Dispatched 1547 Crews 22, 52. Unknown status.

1550 | Lower Beaver Creek Fire | Benson Creek Road. Okanogan County. Light timber, brush and grass. Dispatched at 1550 hours. Controlled on 6/22/2018 @ 1517 hours. Contained on 6/21/2018 @ 2153 hours.

1913 | Brown Hill Fire | Watermelon Hill. Lincoln County. 17.5 acres. Grass and brush. E-6695 arrived. Dispatched at 1913 hours. Contained @ 2300 hours. Controlled on 6/22/2018 @ 1300 hours.

1916 | North Fork Fire | Nasty Creek. Yakima County. 0.1 acre. Grass, brush, timber, light timber and grass. Dispatched at 1725 hours. Contained and controlled at 1916 hours.

2105 | Strahl Fire | Strahl Canyon Road.  Douglas County. Dispatched @ 2105 hours. Unknown status. Limited information.

JUNE 22, 2018 – FRIDAY

1139 | Beverly Hills Fire | Deer Creek. Ferry County. 0.1 acre. Grass, brush and timber. Dispatched at 1139 hours. C-202 arrival. Unknown status.

1224 | Beverly Hills Two Fire | Day Creek. Ferry County. 0.1 acre. Grass and brush. Dispatched at 1224 hours. HI-147 arrived.

1352 | Cutoff Strike Fire | Riverside Cutoff. Okanogan County. 6.41 acres. grass. Dispatched at 1352 hours. IC SO-245 arrived.  Contained at 1600 hours. Controlled at 1700 hours.

1356 | South Fork Fire | Harvey Creek. Stevens County. 3.7 acres. Grass, brush and light timber. Helitac arrived. Dispatched at 1356 hours. Contained on 6/22/2018 @ 2007 hours.

1436 | Forks Fire | Middle Ridge.  Okanogan County.  0.3 acres. Unknown fire fuels. Dispatched at 1436 hours with E-66, H-IMR, SO-221 as resources. Limited information.

1641 | Easterday Fire | Switzler Canyon.  Benton County. See our separate Large wildfire posting of this incident.

1719 | Flat Creek Fire | Northport Flatcreek Road. Stevens County. 0.1 acre. Grass, brush and logs. Dispatched at 1719 hours. Contained @ 1810 hours. Controlled at 1835 hours. Patrol status.

1838 | Hope Spot Fire | Rutter Parkway. Spokane County. 0.1 acre. Grass, brush and slash. IC AR-448. Dispatched 1838 hours. In patrol status.

1841 | Crumbacher Double Fire | Crumbacher Road. Okanogan County. 0.1 acre of grass, brush, timber. Contained at 1900 hours. Controlled at 1920 hours. IC HI-146.

1852 | Shearer Shale Fire | Bench Road. Pend Oreille County.  0.1 acres. In patrol status.

2117 | Paris Creek Fire | Paris Creek. Kittitas County. 0.25 acres. Grass, brush, reproduction, timber, slash, light timber and duff.  Contained at 1206 on 6/22/2018 and controlled on 6/22/2018 @ 1806 hours.

(c) 2018 NW Fire Blog – Updated @ 0700 hours PDT