SNOPAC911 Fire/Police CAD Down | Snohomish County WA | Update 2

Snohomish County, Washington State – Scanner traffic over the Snohomish County scanner has picked up information stating the CAD system is down.  We heard the Dispatcher stated to all units (fire/police) do not log in to the system and if you have, log out.  The system has been down since 1645 hours PDT tonight and is still feeling the outage.

SNOPAC911 Dispatchers are now having to page out units for every call in Everett and within the City.

SYSTEM ISSUES

News coverage of this particular Dispatch system that SNOPAC911 uses has been anything but positive since it went live in 2015, but later would be integrated into their communication system.

In the News – Problems with the New System

June 15, 2016 – http://www.statter911.com/2016/06/15/fireground-commander-calls-2nd-3rd-alarms-dispatcher-couldnt-send-anyone/ (STATternews)

June 15, 2016 – http://www.firefighterclosecalls.com/more-new-world-cad-woes-in-wa-state-unable-to-dispatch-extra-alarm-fire/ (FirefighterCloseCalls.com)

May 17, 2016 –  http://myeverettnews.com/2016/05/17/snopac-not-satisfied-new-dispatch-system/ (MyEverettNews.com)

January 19, 2016 — http://www.bendbulletin.com/localstate/deschutescounty/3920361-151/tech-trouble-at-bend-pd (Bend PD, Oregon)

November 9, 2015 – http://www.news-journalonline.com/news/20151109/flagler-county-computer-system-restored-problems-persist  (The Daytona Beach News Journal)

October 16, 2015 – https://www.youtube.com/watch?v=P5fxSz5E9Mc (Jo Ellen Litz via YouTube)

April 5, 2013 – http://www.lenconnect.com/article/20130405/NEWS/130409735 (Leenconnect.com)

Incidents

October 9 2016 – System reportedly goes down. Unknown reason.  Several Fire Departments are heard self-dispatching over Scanner radio traffic and being reposted by Bloggers. System goes down since 1645 Hours PDT.  It is down County-wide as of 1805 Hours PDT.

June 4, 2016 – An article states that a recycling fire in Everett started out as a one-alarm but quickly ramped up to a two and a three but Dispatchers and a Supervisor desperately tried and failed to dispatch due to a system error.

March 28, 2016 – Another fire but this time a large commercial fire at one of Everett’s marina.  As the alarms were being elevated, again Dispatchers could not get their system to work properly.  “This was a system bug and not from the Dispatchers or from a Training error.” As one Official was quoted saying.

OTHER AGENCIES USE SYSTEM

IDAHO – Multiple Sheriff jurisdictions in Idaho picked the NW systems.  Article posted 11/2015.   http://www.policemag.com/channel/technology/news/2015/11/26/new-world-systems-to-modernize-multi-jurisdictional-sheriff-s-office-in-idaho.aspx

City of Bethlehem, PA – http://www.policemag.com/channel/technology/news/2015/01/29/pennsylvania-9-1-1-center-implements-new-world-software-solution.aspx

Lancaster County, SC   http://www.policemag.com/channel/technology/news/2015/01/19/south-carolina-county-implements-new-world-systems-software-to-improve-officer-safety.aspx

We will keep you all posted!

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